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Putting Citizens First: Engagement in Policy and Service Delivery for the 21st Century

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ISBN: 9781922144331 Year: DOI: 10.26530/OAPEN_459992 Language: English
Publisher: ANU Press
Subject: Political Science
Added to DOAB on : 2014-03-03 22:51:25
License: ANU Press

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Abstract

This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens’ interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve? The book is divided into five parts:

- setting the scene: The evolving landscape for citizen engagement
- drivers for change: Innovations in citizen-centric governance
- case studies in land management and Indigenous empowerment
- case studies in fostering community engagement and connectedness
- case studies engaging with information technology and new media.

While some chapters question how far governments can go in engaging with citizens, many point to successful examples of actual engagement that enhanced policy experiences and improved service delivery. The various authors make clear that citizen engagement is not restricted to the domain of service delivery, but if taken seriously affects the ways governments conduct their activities across all agencies. The implications are enormous, but the benefits to public policy may be enormous too.

New Accountabilities, New Challenges

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ISBN: 9781925022070 Year: DOI: 10.26530/OAPEN_569093 Language: English
Publisher: ANU Press
Subject: Political Science
Added to DOAB on : 2015-07-14 11:01:13
License: ANU Press

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This important and challenging volume of essays draws on insights from leading academics and public servants from Australia, New Zealand, the United Kingdom, Canada and elsewhere. It provides an excellent series of critiques of both the systemic accountabilities and the policy processes of government by drawing on meticulously researched, topical and real-world case studies of governance. Its contribution to the understanding of the applied processes of government in this way is exemplary. Topics covered include: restoring trust in government, parliamentary scrutiny of the APS, administrative law and FOI, budgetary reforms, implementation issues, competition policy, indigenous administration, collaboration with the NGO sector, educational reforms and the changes to the Auditor- General’s mandate.

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