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erspective. All in all, this book is an attempt to give the reader a comprehensive understanding of the public health and social services and the markets – markets in which different objectives, expectations and contradictions moderate the discussion and actions. "

markets --- conflicts --- municipalities --- market creation --- associations --- procurement --- customer focus --- health services --- partnerships --- customer value --- role of the public administration --- customer guidance --- outcomes-based commissioning --- social services --- industrial policy --- public services --- participation --- co-production --- foundations