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Process Measurement in Business Process Management : Theoretical Framework and Analysis of Several Aspects

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ISBN: 9783866447899 Year: Pages: XIV, 244 p. DOI: 10.5445/KSP/1000025397 Language: ENGLISH
Publisher: KIT Scientific Publishing
Subject: Business and Management
Added to DOAB on : 2019-07-30 20:01:58
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Abstract

Process measurement deals with the quantification of business process models using process model metrics. This book presents a theoretical framework for the prediction of external process model attributes (as, for example, error-proneness and understandabiltiy) based on internal (structural) attributes. The properties of proposed metrics are analyzed. A visualization technique for metric values is introduced and metrics for process model understandability and granularity are evaluated.

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