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Social and Public Welfare (85 books)

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15 Competence for the Unforeseen (Book chapter)

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ISBN: 9788202535025 Year: Pages: 34 DOI: 10.23865/noasp.36.ch15 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
Added to DOAB on : 2019-01-15 13:34:08
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"This study examines self-assessment of preparedness for unforeseen events and how it varies between groups and individuals according to roles and functions within an organization. The study has two objectives. The first is to analyse the relationship between general self-efficacy, perceived competence in demanding situations and social support, and based on this, to assess the efficiency of interaction (samhandling) in organizations and preparedness for the unforeseen. The second aim is to examine how these factors vary according to professional experience. A survey questionnaire was completed during winter 2016/2017. All 624 respondents were male or female employees of the Norwegian Armed Forces, based in different units, with different levels of competence, and included commissioned and non-commissioned officers, officer cadets and conscripts. The response rate was 77 percent, and a total of 810 personnel were approached. This study incorporates central concepts of individual and social resources that could permit the prediction and understanding of resilient behaviors in complex and demanding situations. Interaction was found to be the most important predictor of preparedness for the unforeseen. This study also shows that interaction combined with general self-efficacy and social support can account for a considerable proportion of the variance in preparedness for the unforeseen. The results indicate that it is possible to prepare for unforeseen events by implementing measures that improve social factors in particular."

16 Military Samhandling (Book chapter)

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ISBN: 9788202535025 Year: Pages: 18 DOI: 10.23865/noasp.36.ch16 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
Added to DOAB on : 2019-01-15 13:34:08
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"The chapter describes and discusses interaction within the Norwegian Armed Forces. Military interaction is understood as the dynamic and sometimes unpredictable action undertaken when two or more services interact. The chapter explores why interaction between military services, such as land, sea and air forces, is difficult – and, in some circumstances, completely absent. How can inadequate interaction between the military branches be explained? As Europe’s armed forces become increasingly complex and sophisticated, two perspectives from organisational theory are applied. First, an instrumental perspective is used to comprehend the problem. Particular attention is paid to the tension between hierarchical authority and the division of labour. Thereafter, a cultural perspective is used to comprehend inter-service rivalry. Here, attention is paid to informal rules and regulations, or habitual ‘rules of thumb’ that have become institutionalised over time. These ‘the behavioural patterns’ affect the way military services perceive themselves in contrast to others. The main finding is that Norway’s Armed Forces suffer from ‘limited rationality’. This is because Norway’s military units operate within a fragmented command structure that consists of many different sub-organisations; individually, in times of peace in Norway, they pursue their own myopic agendas rather than a comprehensive national objective. In this process, the branches are also forced to compromise with each other to reach their individual objectives. A form of limited rationality therefore arises because the Army, Navy and Air Force act rationally. This is, however, not on the basis of what serves Norwegian security best, but on the basis of what is rational for their specific branch."

17 Samhandling and Trust in Military Leadership Structures (Book chapter)

Authors: ---
ISBN: 9788202535025 Year: Pages: 20 DOI: 10.23865/noasp.36.ch17 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
Added to DOAB on : 2019-01-15 13:34:08
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"The purpose of this chapter is to discuss the importance of trust in military samhandling. Trust serves as one of the main prerequisites for effective collaboration (Kouzes & Posner, 2003). The Norwegian Armed Forces’ (NAF) core business is the planning and execution of military operations (Forsvarsstaben, 2014). One of the main tasks of the NAF is to plan for the unexpected and, ultimately, for war. The chapter further discuss trust in military leadership, and leadership and situational awareness. Leadership as a social interaction process that builds trust is discussed, and samhandling is seen in a military context. A basic “trust-based model” of samhandling is introduced and viewed in terms of internal and external framework factors. The chapter concludes that trust is still quite an open concept, and that trust is essential for the effective accomplishment of military missions. The basic trust model is an attempt to underline understanding of the importance of trust in a military planning and leadership context."

18 Didactics and Innovation in Collaboration for the Unforeseen in Training Practice Preparation (Book chapter)

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ISBN: 9788202535025 Year: Pages: 16 DOI: 10.23865/noasp.36.ch18 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
Added to DOAB on : 2019-01-15 13:34:08
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"The objective of this chapter is to improve collaborative practices and exercises, taking the unforeseen into account. The major focus is on the process of making collaboration exercises and the planning phase of these potential learning situations. Two educational perspectives will be explored in order to improve the planning work itself and, possibly, also training for the unforeseen. The use of social technology, together with didactic thinking, may enhance the extent and quality of collaboration training. Planners also need to deliberate upon the importance of “standard” or traditional exercises in combination with collaboration, seeing the whole picture and the exercise as a program. On the other hand, it is of vital importance to train in the realms of the unforeseen, entering the uncharted waters of learning outside known territory."

19 Samhandling During Crisis Work (Book chapter)

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ISBN: 9788202535025 Year: Pages: 16 DOI: 10.23865/noasp.36.ch19 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
Added to DOAB on : 2019-01-15 13:34:08
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"Samhandling is considered as a key solution when asymmetry occurs. An expectation of seamless samhandling can be a special challenge to High Reliability Organizations which have mechanistic traditions in common, i.e. an assumption of linearity and routine-based work. In this chapter, a model to operationalize samhandling is presented. This conceptual study is based on observational data from an inter-organizational exercise. A full-scale exercise of a train accident on the Öresund Bridge between Sweden and Denmark was observed. The overall goal of the exercise was to effectively solve the situation. However, different routines contributed to confusion and misunderstandings in the meeting on how to act. The exercise was dominated by a focus on linearity within the internal organizations, which hindered samhandling. In order to conceptualize samhandling, a three-level model is presented. It consists of “sequential samhandling”, i.e. a simplified, assembly-line type work process, “parallel samhandling”, i.e. carrying out tasks simultaneously, and “synchronous samhandling”, i.e. tasks performed at the same time in a spontaneous and natural way. A three-level samhandling model such as the one presented can be a useful tool for managing disasters."

2 Defining the Term Samhandling (Book chapter)

Authors: ---
ISBN: 9788202535025 Year: Pages: 16 DOI: 10.23865/noasp.36.ch2 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
Added to DOAB on : 2019-01-15 13:34:09
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"In this chapter we will demonstrate that samhandling has a different qualitative meaning from other similar concepts. The term “samhandling” is used by many organizations, researchers and textbook authors without clarifying the rationale for its use (Torgersen & Steiro, 2009). The word samhandling is built on a distinct cultural foundation. Therefore, we think it is necessary to describe Norwegian culture briefly, to enable the reader to understand the basis of samhandling. The chapter presents a definition of samhandling that was originally presented by Torgersen & Steiro (2009). Samhandling is distinguished from cooperation/teamwork by three core attributes which we can call the identity of samhandling: focus on complementarity, exchange and utilization of the participants’ various skills, experiences, backgrounds and cultures, and coordination of these factors in efforts towards a common goal in a work situation or meeting. Samhandling has a higher relative ambition level than the corresponding processes covered by the expressions “collaboration”, “cooperation” and “coordination”. Increased complexity and relations between stakeholders call for a focus on complementary handling in action, that is, samhandling. The following competencies were identified in order for good samhandling to occur: trust, assurance, well-being, belonging, clarity, time and tolerance."

20 The Relationship Between Stress and Samhandling (Book chapter)

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ISBN: 9788202535025 Year: Pages: 26 DOI: 10.23865/noasp.36.ch20 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
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"Military operations are very often accompanied by various levels of stress. This chapter aims to discuss the concepts and factors of stress and samhandling. The main factors are social support, self-efficacy, resilience and hardiness, implicit coordination, and character strengths. Individual factors are self-efficacy, resilience and hardiness, and character strengths. Team factors are social support, team efficacy, and implicit coordination. A model describing stress and samhandling, including the above-mentioned individual and team factors and their relations, is introduced and discussed. The conclusion is that four individual and two team factors are seen as important if one wishes to counteract the effects of stress and increase both the individual’s and the team’s ability to conduct samhandling when facing unforeseen incidents."

21 Effective Cooperation Between Strangers in Unexpected and Dangerous Situations (Book chapter)

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ISBN: 9788202535025 Year: Pages: 14 DOI: 10.23865/noasp.36.ch21 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
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"This chapter aims to discuss what it takes to make people or groups that do not know each other previously establish effective cooperation during unforeseen events. The focus is on the formation process of “swift trust”, and the potential prerequisites and outcomes of such trust, seen as an alternative to traditional, history-based trust approaches that dominate the research literature of today. “Swift trust” may enable effective cooperation even among people that are unfamiliar with each other. This is seen as a relevant perspective because such temporal groups often handle unforeseen and critical events. Given the limited amount of research on “swift trust”, the chapter also aims to identify future research questions. In the analysis, I utilize different theoretical perspectives, including the social sciences, experimental psychology and leadership, and seek to conclude the investigation by identifying different leadership strategies that may stimulate the formation of “swift trust”."

22 Learning from Sports (Book chapter)

Authors: ---
ISBN: 9788202535025 Year: Pages: 16 DOI: 10.23865/noasp.36.ch22 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
Added to DOAB on : 2019-01-15 13:34:08
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"This study shows some generic characteristics from sports that are of relevance to samhandling structures under risk. The findings are based on a case study of the concept of “Total Football” and the Rosenborg Football Club (RBK) in Norway. Football is a dynamic sport with several factors that come into play and where flexible solutions are demanded. The case is also of relevance for organizations in handling risk. RBK’s samhandling is based on “Total Football” and flow theory. In analyzing RBK, we also apply theories of improvisation. RBK created a platform that gave both direction to choices and a clear playing pattern. This platform further ensured that tasks could be executed at high speed and high intensity, described as “flow”. Flow contributed to both speed and precision in the playing pattern. It is concluded that the following is relevant for other organizations: 1) Forming a deeper understanding of samhandling and ensuring top management commitment; 2) Creating, establishing and maintaining samhandling in a manner that suits the organization; and 3) Minimal structures can be of great importance for organizations in unforeseen and risky situations."

23 Care Coordination, Samhandling and Patient Safety (Book chapter)

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ISBN: 9788202535025 Year: Pages: 22 DOI: 10.23865/noasp.36.ch23 Language: English
Publisher: Cappelen Damm Akademisk/NOASP (Nordic Open Access Scholarly Publishing)
Subject: Sociology --- Social Sciences
Added to DOAB on : 2019-01-15 13:34:08
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"This chapter focus on Norwegian healthcare policies and regulations for care coordination and patient safety. The Norwegian Coordination Reform implemented in 2012 emphasizes patient engagement, care pathways, and competence development in municipal healthcare services. Moreover, protocols for division of work tasks and collaboration between specialist and municipal healthcare services are key aspects. The reform identifies fragmented health services and the lack of coordinated care as main challenges. The authors introduce the concepts of care coordination, continuity of care and patient handovers, and relate these to patient safety. Results from a Norwegian observational study, identifying factors affecting care coordination and patient safety in care transitions between hospital and municipal care, are presented. Finally, the authors introduce relevant measures to improve care coordination and patient safety, including the regulatory work and follow-up of health services through nationwide audits performed by the Norwegian Board of Health Supervision."

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